Think Fast Talk Smart: Communication Techniques

“Meetings are often used as band-aids, as ways of covering up for other larger communication challenges.” Few things feel better than seeing a meeting canceled. But what if meetings were something we actually looked forward to? A productive meeting doesn't happen by accident. It starts with knowing whether you need one at all, continues with a clear purpose and thoughtful structure, and ends with everyone knowing what comes next. In this Quick Thinks episode of Think Fast, Talk Smart, Matt Abrahams breaks down what makes meetings work. He shares strategies for creating smarter agendas, making space for every voice, and turning discussions into decisions and action, so your next meeting is worth the time on everyone's calendar. Takeaways: The best meetings start before anyone enters the room. Question whether a meeting is necessary, establish clear goals, and create a focused agenda that respects everyone's time and sets expectations for success. Effective meetings turn discussion into action. Encourage…

“Be as curious about the other person as you are excited to share about yourself.” What makes you click with someone? For organizational psychologist and bestselling author Adam Grant, meaningful connection isn't just about chemistry. It's about understanding how we relate to others, showing genuine curiosity, and creating interactions that bring us closer. In part one of this two-part Think Fast, Talk Smart episode, Grant joins Matt Abrahams to discuss the science of connection and share lessons from his new book, Vibe: The Secrets of Strong Connections in a Lonely World. From building confidence through practice and seeking advice instead of feedback to finding common ground and creating more dynamic conversations, Grant shares practical ways to strengthen relationships and make our interactions more meaningful. Takeaways: Strong connections are built with intention. Understanding whether you're seeking shared goals, interests, or values helps you approach relationships more thoughtfully and build stronger…

“You learn nothing when you’re right.” Effective communication isn’t about having all the answers. As Astro Teller knows, it’s about finding, and sometimes fumbling, your way through the questions. As Captain of Moonshots at X, Alphabet’s Moonshot Factory, Teller embraces what he calls “a learning journey,” where being wrong isn’t the end, but an opportunity to discover something new. In this episode of Think Fast, Talk Smart, Teller and Matt Abrahams discuss how embracing uncertainty drives innovation, why leaders should reward learning over outcomes, and why sometimes being wrong is the best way to learn. Takeaways: Being wrong is where learning happens. Treating failure as useful information rather than something to avoid helps you stay curious, test assumptions, and discover better paths forward. Reward the habits that lead to innovation, not just the outcomes. Focusing on curiosity, humility, and experimentation creates space for people to take meaningful risks and pursue ideas that may not work the…

“Boredom is just the enemy of conversation.” Small talk doesn’t have to be boring. For matchmaker and dating coach Rachel Greenwald, better conversations start with a little preparation and a willingness to move beyond predictable questions toward the stories that make people memorable. In this episode of Think Fast, Talk Smart, Greenwald joins Matt Abrahams to share strategies for building stronger connections in dating, networking, and the workplace. From bridging small talk toward more meaningful topics to navigating taboo subjects and showing more vulnerability, she explains how to create conversations that bring out the best in others and ourselves. Takeaways: Better small talk starts with a little strategy. Preparing a few topics and finding natural bridges toward what makes you unique can turn routine exchanges into more memorable, meaningful interactions. Connection comes from stories, not just information. Asking questions that invite people to share experiences and emotions can reveal more than…

“Conflicts in relationships might be unpleasant, but they aren’t inherently bad. In fact, they’re essential.” Conflict rarely gives us time to prepare. A sharp comment, unexpected criticism, or sudden disagreement can trigger strong emotions precisely when we need to communicate most clearly. But handled well, conflict can strengthen relationships, improve outcomes, and lead to better solutions. In this special episode of Think Fast, Talk Smart, hear an excerpt from the updated edition of Matt Abrahams’ Think Faster, Talk Smarter. Matt introduces the CLEAR framework for navigating conflict in the moment: checking yourself, listening with receptiveness, exploring the other person’s perspective, acknowledging before advocating, and responding strategically. With these five steps, you can move beyond reactive responses and approach difficult moments with greater calm, curiosity, and clarity. Takeaways: Manage yourself before you manage the conflict. Recognizing when you’re triggered and creating a brief pause…

“A brand is a promise, and a great brand is a promise well kept.” What does it take to build something people believe in? For Daniel Lubetzky, social entrepreneur and KIND Snacks founder, it starts with curiosity, compassion, creativity, and courage, along with a willingness to listen, learn, and stay true to what you stand for. In this episode of Think Fast, Talk Smart, Lubetzky joins Matt Abrahams to share lessons from building businesses, brands, and bridges between people. He explains why authenticity matters more than appearing to have all the answers, how great brands keep their promises, and what entrepreneurs can learn from listening, practicing, and knowing when to adapt without losing sight of their values. Takeaways: Authenticity builds trust. You don’t need to have every answer or appear perfectly polished. Being willing to admit what you don’t know, listen, and learn can make others more willing to believe what you do say. Strong brands know what they promise. Consistency around your values and…

“How you end something often can be as important, if not more important, than how you start.” What’s the best way to wrap up a presentation? How do you stop yourself from repeating the same point? And what can you do when strong emotions start taking over? Matt Abrahams tackles these questions and more in this Ask Matt Anything episode of Think Fast, Talk Smart, recorded with members of the Learning Community. He shares why a strong ending deserves as much attention as a strong opening, along with practical advice for holding attention, getting better at small talk, breaking repetitive speaking patterns, and channeling emotion more effectively. Takeaways: A strong ending reinforces what matters most. Return to your goal by reminding your audience what you want them to know, how you want them to feel, and what you want them to do next. Engagement requires giving your audience something to do. Questions, physical participation, vivid language, and shared experiences can help capture attention and keep people…

“Our imperfections reveal that we’re human.” As AI makes it easier to polish our words, how do we prove that our communication is actually our own? For Matt Abrahams, the answer isn’t to avoid AI, but to protect the distinctly human thinking, experiences, and imperfections that build trust. In a special episode of Think Fast, Talk Smart, Lorraine K. Lee takes over the host chair to interview Matt about the updated edition of Think Faster, Talk Smarter. They discuss Matt’s TRUST framework for demonstrating authenticity, the risk of outsourcing empathy to AI, and ways to use AI as a practice partner rather than a replacement for your own thinking. Takeaways: Your humanness is an advantage in the age of AI. Personal experiences, real-time thinking, and even small imperfections can signal authenticity and help others trust that your ideas and words are genuinely your own. Use AI to strengthen your communication skills, not replace them. Treating AI as a thought partner, coach, or practice tool can help you…

“Most teams leave the vast majority of their innovation potential on the table.” If you treat artificial intelligence like an oracle, you’ll likely be disappointed. But treat it like a teammate, and Jeremy Utley and Kian Gohar say you may be surprised by how useful a collaborator it can be. Utley, an adjunct professor at the Stanford d.school, and Gohar, a bestselling author and futurist, have studied how teams can use AI to generate more creative ideas and solve problems. Their research shows that tools like ChatGPT can unlock new possibilities, but only when teams know how to work with them. In this episode of Think Fast, Talk Smart, Utley and Gohar join Matt Abrahams to discuss how to move beyond treating AI like a magic 8-ball and start using it as a creative partner for brainstorming and innovation. Takeaways: Treat AI like a teammate, not an oracle. AI becomes more useful when you actively collaborate with it, asking questions, building on responses, and using it as a partner rather than expecting one…

“No one cares about us, our company, our products. We have to make them care, and for that, we need the right words.” Great work doesn’t always speak for itself. For communication strategist and author of Message Machine: How Communications Will Make You An Unstoppable Founder, Oliver Aust, getting your ideas noticed requires “message-market fit,” finding the right words and stories to make people understand why what you offer matters. In this episode of Think Fast, Talk Smart, Aust joins Matt Abrahams to discuss how to craft messages that resonate and stand out. From focusing on outcomes instead of products to building a personal brand and using storytelling to make sense of change, Aust shares practical strategies for communicating your value with greater clarity and impact. Takeaways: Make people care about the outcome, not the product. Strong messaging focuses less on what you do and more on the value you create, helping your audience see and feel what’s possible. Good work still needs to be…

“If you're worried that a ChatGPT type tool can replace you, you need to [ask]: Why am I communicating? What am I trying to say? Am I being authentic?” Artificial intelligence can now do a lot of things. But if you’re worried about it taking your place as a communicator, Russ Altman says you need to question why you’re communicating in the first place. A Stanford professor of bioengineering and host of Stanford Engineering’s podcast, The Future of Everything, Altman sees advancing technology not as a threat to human creativity and connection, but as a tool for raising our standards for communication. In this Rethinks episode of Think Fast, Talk Smart, Altman and Matt Abrahams discuss how effective communication can help us articulate ideas, strengthen connections, and navigate toward the future we want. Takeaways: AI works best as an amplifier, not a replacement. Using AI to test, refine, and adapt your ideas can make communication clearer while keeping your purpose, judgment, and authentic message at the…

“I’m not saying necessarily fight more, I’m saying fight better.” Conflict doesn’t have to mean avoidance or escalation. Priya Parker, expert facilitator, strategic advisor and author of The Art of Fighting: The Transformative Power of Conflict, argues there’s a third option: “healthy heat,” where disagreement is handled with enough care, curiosity, and even humor to become productive rather than destructive. In this episode of Think Fast, Talk Smart, Parker joins Matt Abrahams to rethink how we approach disagreement. She explains why practicing low-stakes conflict can prepare us for harder conversations, how teams can build better systems for working through tension, and why the goal isn’t to fight more, but to fight better. Takeaways: Conflict can be productive when you learn to hold the heat. Rather than avoiding disagreement or letting it escalate, adding care, humor, and curiosity can turn tension into something clarifying and constructive. Don’t fight more, fight better. Preparing for difficult…

“What you think is not gospel.” Can arguing with yourself make you happier? Martin Seligman, positive psychology pioneer and author of Agency: The Psychological History of Human Progress, says our negative thoughts don’t have to dictate how we feel. By recognizing our internal narratives and challenging them with evidence, we can change our outlook and build a greater sense of agency. In this episode of Think Fast, Talk Smart, Seligman and Matt Abrahams discuss flourishing, optimism, and the power of self-talk. They also examine why celebrating other people’s successes takes more than saying “congratulations,” and how active, constructive communication can deepen our relationships. Takeaways: Your thoughts aren’t facts. Negative self-talk can shape your emotions and actions, but learning to challenge those thoughts with realistic evidence can help you develop a more optimistic outlook. Celebrate success with curiosity, not just congratulations. Asking thoughtful questions about someone’s good news helps them…

“Everybody you interact with needs that signal of respect.” Feeling seen and respected can shape how we communicate and connect with others. For Stanford social psychologist and author of Churn: The Tension That Divides Us and How to Overcome, Claude Steele, understanding stereotype threat and “churn,” the tension that arises when we worry about being judged based on our identity, can help us build greater trust across differences. In this episode of Think Fast, Talk Smart, Steele joins Matt Abrahams to discuss how stereotypes influence our interactions and how to reduce their impact. From giving feedback that communicates respect to building trust, Steele shares how seeing people’s full humanity and potential can strengthen our connections. Takeaways: Trust grows when people feel seen and respected. Recognizing someone’s abilities, potential, and individuality can reduce uncertainty and help build stronger relationships across differences. Feedback works better when respect is explicit. Pairing high…

“The ability to handle yourself in interviews and other high-pressure situations can make the difference in getting the job and achieving your goals.” A successful interview is more than answering questions well. It’s an opportunity to communicate what sets you apart and demonstrate the value you can bring. Preparation, structure, and storytelling can help you do that with confidence. In this Quick Thinks episode of Think Fast, Talk Smart, Matt Abrahams and communication teacher Laura Joyce Davis share strategies for preparing for job interviews. From identifying what differentiates you to structuring answers and telling memorable stories, they explain how to present your experience with clarity while staying authentic and human. Takeaways: Preparation makes confidence easier. Identifying what sets you apart and stockpiling stories, examples, and evidence helps you answer questions clearly while staying present in the moment. Structure turns experience into a stronger answer. Frameworks like “What? So what?…

“Causality is this foundation that really allows us to anchor what we’re trying to do when we’re telling stories.” Storytelling doesn’t require a dramatic narrative. For behavioral scientist and former Disney Imagineer Troy Campbell, even everyday information can become a story when we explain the “because” behind it, connecting what happened to why it matters. In this episode of Think Fast, Talk Smart, Campbell joins Matt Abrahams to unpack the psychology behind storytelling and persuasion. From structuring ideas around goals, insights, and actions to creating “portals” that prepare audiences for what comes next, he shares practical ways to make communication more relevant, persuasive, and memorable. Takeaways: Stories are built on cause and change. Connecting information through the “because” behind it turns isolated facts into a narrative that helps audiences understand why something happened and why it matters. Start by preparing your audience for what comes next. Effective “portals” create anticipation,…

“We are now competing in conversation with someone’s feed.” Connecting with others requires more than knowing what to say. The signals we send through our body language, the questions we ask, and even where we position ourselves can shape how others experience a conversation. In this Quick Thinks episode of Think Fast, Talk Smart, behavioral researcher and author of Cues and Captivate, Vanessa Van Edwards joins Matt Abrahams to explore the subtle cues that make communication more engaging. She shares strategies for navigating networking events, sparking more meaningful conversations, and signaling the warmth and competence that shape charisma and connection. Takeaways: Connection starts before you speak. Visible palms, eye contact, positioning, and other nonverbal cues can signal warmth and openness, shaping how others experience an interaction from the start. Better conversations spark curiosity. Moving beyond routine small talk with engaging questions, surprising stories, and genuine enthusiasm can make…

“We’re all salespeople at the end of the day.” Whether you’re pitching a movie, an idea, or yourself, persuasion is about more than the story you’re telling—it’s also about the story your audience sees for themselves. For Deadpool and Zombieland screenwriter Rhett Reese, that means keeping communication concise, compelling, and centered on what your audience needs. In this episode of Think Fast, Talk Smart, Reese joins Matt Abrahams to share lessons from screenwriting that apply far beyond Hollywood. From cutting unnecessary words to crafting pitches that make your audience the protagonist, he explores how storytelling, collaboration, and clarity can make any message more persuasive. Takeaways: Every pitch tells two stories. You’re selling the idea itself, but you’re also showing your audience how saying yes can solve their problem, reduce their risk, and lead to their success. Brevity makes your message stronger. Cutting unnecessary words and choosing them carefully helps your ideas land with greater…

“The tools of communication have changed, the human brain has not.” In a world of endless content and shrinking attention spans, getting your message heard means giving people a reason to care. For Carmine Gallo, a communication coach, author of Viral Voices, and CEO of Gallo Communications, that starts with understanding what captures the brain’s attention: emotion, relevance, and a compelling story. In this episode of Think Fast, Talk Smart, Gallo joins Matt Abrahams to explore the timeless principles behind persuasive communication. From crafting attention-grabbing hooks to using analogies and storytelling, he shares practical techniques for making your ideas more emotional, clear, and memorable. Key Takeaways: Attention starts with making people care. Emotion and relevance help your message cut through the noise, giving your audience a reason to listen before you ask them to absorb your ideas. Great communication follows timeless patterns. Hooks, analogies, and structured storytelling make ideas easier…

“Over time, what works is truly showing up in a way where you actually care, you're actually trying to give value.” In a culture that rewards boldness and visibility, quieter voices can be easy to overlook. But Susan Cain, a former Wall Street lawyer, negotiation consultant, and bestselling author of Quiet and Bittersweet, argues that introverts bring powerful strengths to communication and leadership, from deep listening to thoughtful reflection. In this episode of Think Fast, Talk Smart, Cain joins Matt Abrahams to explore how introverts can communicate with confidence without pretending to be extroverts. From overcoming speaking anxiety to embracing quiet leadership, she shares how sincerity and self-awareness can help us show up at our best. Key Takeaways: Introversion is a strength, not a limitation. Deep listening, thoughtful reflection, and strong one-on-one relationships can make quieter communicators highly effective leaders, even when those qualities are less visible. Confidence doesn’t require…

"The first negotiation is actually a negotiation I have with myself about my own story." Before you can have hard conversations with others, you need to have an honest conversation with yourself. That's the counterintuitive advice from Sheila Heen, a Harvard Law School lecturer and co-author of Difficult Conversations: How to Discuss What Matters Most, who says our own internal narratives often derail our attempts at negotiation and conflict resolution. In this episode of Think Fast, Talk Smart , Heen joins Matt Abrahams to explore effective communication in high-stakes situations. From giving and receiving feedback with her “ACE” framework (Appreciation, Coaching, and Evaluation) to recognizing the "degrees of difficulty" in disagreements, she offers practical strategies for having productive conversations even when emotions run high. Key Takeaways: Difficult conversations start with understanding yourself. Before trying to change someone else's mind, examine your own assumptions, emotions, and goals to…

"The dumbest thing you can be is a know-it-all." Curiosity isn't about having all the answers—it's about asking better questions. Journalist and podcast host Nayeema Raza believes the strongest communicators balance confidence with openness, using curiosity to better understand people, ideas, and the world around them. In this episode of Think Fast, Talk Smart, Raza joins Matt Abrahams to explore how to make complex ideas accessible, ask questions that spark meaningful conversations, and communicate with both confidence and humility. From writing punchier questions to embracing uncertainty, she shares practical strategies for becoming a more thoughtful and engaging communicator. Key Takeaways: Confidence grows through curiosity. The strongest communicators stay open to new ideas, ask thoughtful questions, and leave room to learn rather than assuming they have all the answers. Simple questions create meaningful conversations. Clear, concise questions—and a focus on what matters most—help make complex ideas…

"You want to make sure you have the energy at the end of your communication as well as at the beginning." Why do some people command a room without raising their voice? Being heard isn't about speaking louder—it's about using your voice with intention. Breath, posture, and preparation all play a role in helping your message reach the people who need to hear it. In this Quick Thinks episode of Think Fast, Talk Smart, Matt Abrahams shares practical techniques for projecting your voice with confidence, building vocal stamina, and using microphones effectively. From breathing with more control to making the most of your physical presence, you'll learn simple strategies to ensure your message is heard when it matters most Key Takeaways: Strong voices start with strong breathing. Your breath is the foundation of vocal projection, helping you speak with greater volume, clarity, and confidence without straining your voice. Preparation helps your voice go the distance. Building vocal stamina, improving your posture,…

"Know your stuff, practice, and then just do it and be there." How do you explain complex ideas without losing your audience? The challenge isn't knowing more—it's helping others understand. For Marketplace host Kai Ryssdal, great communication comes from making difficult topics accessible while holding people's attention. In this episode of Think Fast, Talk Smart, Ryssdal joins Matt Abrahams to discuss how to simplify complex information without oversimplifying it, conduct interviews that feel like genuine conversations, and communicate with confidence under pressure. From asking better questions to earning your audience's trust, Ryssdal shares practical techniques for staying present when the stakes are high. Key Takeaways: Complex ideas become powerful when they're easy to understand. Great communicators don't just share information—they translate it into clear, engaging messages that help others learn without sacrificing nuance. Preparation gives you the freedom to be present. The more thoroughly you…

"Meaning is about being mindful of the effect you have on other people." What makes a life meaningful? We often think purpose and meaning are the same thing, but according to Stanford professor Brian Lowery, they're fundamentally different. Purpose is what drives us. Meaning comes from the impact we have on others. In this live episode of Think Fast, Talk Smart from Stanford’s LEAD Me2We event, Lowery and Matt Abrahams examine how our relationships shape who we become, why sincerity matters more than authenticity, and how leaders influence others through every interaction. Along the way, they share practical insights on giving better feedback, building stronger connections, and creating workplaces where people can thrive. Key Takeaways: Meaning comes from your impact on others. Purpose is what drives your actions, but meaning grows when your work positively influences the people around you and continues beyond your own involvement. The way you show up shapes the people around you. Leaders create better teams…

"When there's a gap between our intention and our impact, we diminish others and our communication." The best leaders don't succeed because they have all the answers—they succeed because they bring out the best thinking in others. Liz Wiseman, executive advisor, CEO of the Wiseman Group, and author of the million-copy bestseller Multipliers: How the Best Leaders Make Everyone Smarter, has spent years studying why some leaders amplify the intelligence around them while others unintentionally hold people back. In this episode of Think Fast, Talk Smart, Wiseman joins Matt Abrahams to explore the habits of multiplier leaders, the subtle ways well-intentioned managers accidentally diminish their teams, and how curiosity, trust, and thoughtful communication create environments where people can do their best work. Together, they share practical strategies for leading with greater impact by aligning your intentions with the experience you create for others. Key Takeaways: Great leaders multiply, not diminish. Create…

“Managing emotions—yours and your audience's—is hard enough, but it's even harder when you're under pressure to respond." High-pressure communication doesn't have to derail your message. In this Think Fast, Talk Smart Ask Matt Anything episode, Matt Abrahams answers real-world questions from members of the Think Fast, Talk Smart Learning Community, sharing practical advice for communicating with confidence when the stakes are high. From managing cognitive load and regulating anxiety to leading uncertain conversations and running more engaging meetings, Matt offers actionable strategies for staying focused, connecting with your audience, and communicating with clarity under pressure Key Takeaways: Manage your emotions to manage your message. Reducing cognitive load through preparation and emotional regulation helps you think and communicate more clearly under pressure. Lead with your audience in mind. Whether navigating uncertainty or running meetings, acknowledging emotions, setting clear expectations, and…

Understanding the accent you didn’t know you had. Whether communicating in our mother tongue or practicing a new language, we all speak with an accent. But that’s not all, says Valerie Fridland — we hear with an accent as well. Fridland is a professor of sociolinguistics at the University of Nevada, Reno, and author of Why We Talk Funny: The Real Story Behind Our Accents. According to her, we don’t just sound a certain way, we hear a certain way too, affecting how we understand others. “We’re hearing with an accent — a bias shaped by our own language and experience,” she says. But instead of expecting others’ communication to fit our preconceptions, Fridland says to meet people halfway. “If we want to make communication successful, it’s not just their job as a speaker, it’s my job as a listener.” In this episode of Think Fast, Talk Smart, Fridland and host Matt Abrahams discuss how empathetic listening opens the door to understanding. Whether you’re communicating in a context of mutual intelligibility or…

Handling challenges and objections from your audience.

"It's not an accent, it's an identity." The way we speak shapes more than how we're understood—it shapes how we're perceived. Peter Novak believes the goal of communication isn't to eliminate an accent, but to communicate with greater clarity, confidence, and authenticity. As a linguist, communication coach, and expert in accent bias, Novak helps multilingual professionals communicate more effectively while embracing the identity their voice represents. In this episode of Think Fast, Talk Smart, he joins Matt Abrahams to explore how accent bias influences the workplace, why clarity matters more than sounding "native," and the practical techniques anyone can use to communicate with greater confidence and impact. Key Takeaways: Clarity matters more than sounding native. Effective communication comes from making your message easy to understand, not eliminating your accent. Your accent is part of your identity. Multilingual communicators bring unique perspectives and strengths that should be embraced, not…

"The assumption of swift trust is really useful." Teams don't always need years to build trust—they need the right conditions to build it quickly. As a Stanford professor and expert in organizational design, Melissa Valentine studies how communication, team structure, and emerging technologies help people collaborate more effectively. In this episode of Think Fast, Talk Smart, Valentine joins Matt Abrahams to explore how leaders can foster swift trust, adapt communication as teams move from brainstorming to execution, and use storytelling to drive meaningful change. Together, they share practical strategies for building stronger teams and navigating collaboration in an AI-enabled workplace. Key Takeaways: Build trust from the start. High-performing teams assume competence, communicate openly, and address miscommunication quickly. Adapt your communication to the task. Encourage diverse thinking during brainstorming, then align your language as the team moves toward execution. Activity: Practice swift trust.…

"People aren't inside of our heads, so you have to give them that emotional information as well as the factual information." Humor is more than entertainment—it's a powerful way to create connection. As a comedian, writer, and former teacher, Chris Duffy has learned that laughter, curiosity, and emotion can transform even ordinary conversations into memorable experiences. In this episode of Think Fast, Talk Smart, Duffy joins Matt Abrahams to explore how humor can strengthen communication, build deeper connections, and make ideas more memorable. Together, they discuss how to engage an audience, bring authenticity to repeated messages, and create conversations that invite others to participate rather than simply listen. Key Takeaways: Connection comes before comedy. Humor is most effective when it invites others into the conversation, rather than putting the spotlight on yourself. Emotion makes ideas memorable. Combining facts with curiosity, emotion, and storytelling helps audiences understand, remember, and…

"If all you're trying to do is inform, you're not going to pull it off. You have to entertain your audience." Great presentations don't just share information—they create connection. As Apple's former Chief Evangelist and Canva's co-founder, Guy Kawasaki has spent decades helping people communicate ideas that inspire action. In this episode of Think Fast, Talk Smart, Kawasaki joins Matt Abrahams to share practical strategies for crafting compelling presentations, building better slide decks, and using storytelling to keep audiences engaged. From investor pitches to keynote speeches, he explains why the best communicators don't just inform—they captivate. Key Takeaways: Pitch to keep the conversation going. The goal of a pitch isn't to close the deal—it's to earn the next conversation. Keep it simple and audience-focused. Engage people with clear stories, concise visuals, and a message built around what they care about. Activity: Choose an idea, project, or product you frequently explain. Challenge yourself…

"You want to own the message and your narrative." Strong communication is about more than delivering a message—it’s about building trust over time. As Zoom’s Chief Marketing Officer, Kim Storin has helped shape communication at one of the world’s most recognizable brands, balancing empathy, transparency, and consistency in an era of rapid technological change. In this episode of Think Fast, Talk Smart, Storin joins Matt Abrahams to discuss how leaders can communicate with authenticity, navigate crises with clarity, and build cultures rooted in transparency. They explore the art and science of shaping perception, maintaining connection in hybrid workplaces, and creating messages that solve problems—not just capture attention. Key Takeaways: Lead with authenticity and transparency. Clear, honest communication builds trust—especially during periods of change or crisis. Own your narrative. Consistent messaging and a clear story shape how others understand your brand, team, or ideas. Activity: Before your next…

"If these masters are still continually trying to improve their own craft, I don't have any excuses." The world's best don't reach the top and stop learning—they keep refining their craft. David Rogier, founder and CEO of MasterClass, has spent years sitting across from elite performers, athletes, artists, and entrepreneurs—and he’s discovered that excellence is less about talent than a relentless commitment to growth. In this episode of Think Fast, Talk Smart, he joins Matt Abrahams to share lessons from building a company around learning, persuasion, and communication. From earning the trust of high-profile talent to leading creative and technical teams, Rogier reveals why curiosity, adaptability, and authentic relationship-building are essential communication skills. Takeaways: Lead with curiosity. Build trust by asking thoughtful questions and focusing on the other person's needs, not your own. Never stop improving. The world's top performers continuously seek feedback, refine their skills, and embrace…

“Communication is the number one way to remove friction.” If communication is the key to connection, then removing friction is what makes every interaction work. According to Vanessa Van Edwards, the most effective communicators aren’t just skilled with words—they know how to align their gestures, body language, and presence to make others feel at ease. A behavioral researcher and bestselling author of Captivate and Cues, Van Edwards studies the subtle signals that shape how we are perceived. In this episode of Think Fast, Talk Smart, she joins Matt Abrahams to explore the hidden factors that influence communication, from purposeful gestures and expressive body language to the words, images, and visual cues that build trust and credibility. Takeaways: Great communication goes beyond words. Gestures, facial expressions, visual cues, and even the language we use in emails and meetings can either create friction or build trust, clarity, and connection. Focus on the other person, not yourself. By applying the…

Celebrating 300 episodes with listener questions from around the world. In this special 300th episode of Think Fast, Talk Smart, host Matt Abrahams celebrates a major milestone with a live Ask Matt Anything session featuring questions from listeners around the world—and a few from the team behind the show. He introduces a new communication framework, PREP (Point, Reason, Example, Point), before tackling topics ranging from word recall and public speaking nerves to storytelling, AI’s impact on communication, giving difficult feedback, and using gestures more effectively. Along the way, he shares practical strategies, favorite communication techniques, and lessons learned from 300 episodes dedicated to helping people communicate with confidence, clarity, and connection. To listen to the extended Deep Thinks version of this episode, please visit FasterSmarter.io/premium. Episode Reference Links: Ep.250 How to Navigate Conflict: Tools For Productive Communication Connect: Premium Signup >>>> Think Fast Talk…

How to communicate with impact when the stakes are high. Communication isn't about getting information out. It's about making sure it gets through. In an era of fragmented attention and endless platforms, the challenge isn't finding ways to speak—it's finding ways to connect. According to Farnaz Khadem, Vice President of University Communications at Stanford, great communicators start with three questions: What's the goal? Who's the audience? And what does the data tell us? Whether guiding a university through a crisis, helping experts share their ideas with broader audiences, or deciding where a story should be told, she believes effective communication centers around understanding people. "People want to know what's actually happening," she says. "And if what is happening is you don't know what is happening, you have to tell people you don't know." In this episode of Think Fast, Talk Smart, Khadem joins host Matt Abrahams to discuss the importance of preparation, transparency, and active listening when…

The nonverbal habits that make you look confident, composed, and authentic before you even speak. How you carry yourself can shape how others perceive your confidence, credibility, and authenticity—often before you say a word. In this Quick Thinks episode of Think Fast, Talk Smart, Matt Abrahams shares practical, research-backed techniques for strengthening your presence through body language, posture, gestures, and eye contact. Learn how to stand and sit with confidence, move with purpose, use your hands effectively, and avoid common nonverbal habits that can distract from your message. Whether you're presenting to an audience, leading a meeting, or navigating everyday conversations, these simple strategies can help you communicate with greater composure and impact. Episode Reference Links: Ep.12 It's Not What You Say, It’s How You Say It: How To Communica… Ep.137 When Words Aren't Enough: How to Excel at Nonverbal Communication Connect: Premium Signup >>>> Think Fast Talk Smart Premium Email Questions &…

Why the most effective communicators help people see not just what's changing, but why it matters to them. For Sinéad Bovell, effective communication isn’t just about explaining what’s coming next—it’s about giving people the confidence and agency to engage with it. Bovell is a futurist, founder of the tech education company WAYE, and an expert advisor to the United Nations AI Advisory Body. Known for making complex topics accessible to broad audiences, she has spent years helping leaders, organizations, and young people understand the implications of artificial intelligence and other transformative technologies. Her approach starts with a simple principle: meet people where they are and connect big ideas to what matters in their lives. “If you scare people too much, if you disempower them, they do unsubscribe from the very activities you need them to lean into.” In this episode of Think Fast, Talk Smart, Bovell joins host Matt Abrahams to discuss how to communicate complexity without overwhelming people and…

Practical communication strategies you can use immediately at work and beyond. How do you speak up when a conversation is moving faster than you can think? What should you do when emotions threaten to derail your listening? And how can you give honest feedback to a boss who doesn’t seem interested in hearing it? In this Ask Matt Anything episode of Think Fast, Talk Smart, host Matt Abrahams answers listener questions from the Think Fast Talk Smart Learning Community on some of the most challenging workplace communication scenarios. From practical techniques for inserting your ideas into fast-paced meetings to strategies for managing emotions and delivering feedback upward, Matt shares actionable advice to help you communicate with greater confidence, clarity, and impact. Episode Reference Links: Think Fast Talk Smart Learning Community Connect: Premium Signup >>>> Think Fast Talk Smart Premium Email Questions & Feedback >>> hello@fastersmarter.io Episode Transcripts >>> Think Fast Talk Smart Website…

Why the best leaders treat uncertainty as a chance to learn, not a failure to avoid. Most companies are built to grow. Far fewer are built to stay true to their purpose as they do. Eric Ries is an entrepreneur, creator of the Lean Startup movement, and author of Incorruptible: Why Good Companies Go Bad and How Great Companies Stay Great. For Ries, innovation starts with a simple reality: nobody can predict the future. “If you're going to do something fundamentally new,” he says, “how are we supposed to forecast” what success will look like? Instead of relying on certainty, leaders should focus on learning. “If you cannot fail, you cannot learn.” In this episode of Think Fast, Talk Smart, Ries and host Matt Abrahams explore how leaders can communicate through uncertainty, turn setbacks into valuable insights, and build cultures rooted in trust. From the power of the build-measure-learn feedback loop to the importance of making “deposits” in a company’s culture bank, Ries shares practical strategies for…

Do you really win the negotiation if it means losing the relationship? You might think that successful negotiation means getting what you want here and now. But Stan Christensen says this short-sighted view is selling many negotiators short. Christensen is a professional negotiator, host of the All Things Negotiation podcast, and instructor of one of Stanford's most popular courses on the subject. His core insight: most negotiations happen with people you’ll see again — which means success isn’t about claiming victory, it’s about building long-term, mutually beneficial relationships. “Most people think of negotiation statically,” he says. “It's you and I. There's a fixed pie. We're trying to get more for ourself and less for the other party. In reality, 95% of negotiations are gonna be with people you see again, so I define success as contributing to the value of the long-term relationship.” In this episode of Think Fast, Talk Smart, Christensen and host Matt Abrahams explore what it takes to negotiate well…

What it takes to lead as a communicator and communicate as a leader. Leadership isn’t just about making decisions — it’s about how you communicate them. As Matt Abrahams puts it, “Communication is operationalized leadership.” At a recent Me2We event, in connection with Stanford GSB's Executive Education LEAD program, Abrahams held a live discussion with four of the podcast’s most popular guests: Celine Teoh, facilitator of the GSB’s famous Interpersonal Dynamics course; Huggy Rao, organizational behavior professor and co-author of The Friction Project; legendary Stanford basketball coach Tara VanDerveer; and Dave Dodson, lecturer and author of The Manager's Handbook. In this special live episode of Think Fast, Talk Smart, the panel shares frameworks and lessons for leading and communicating more effectively. From Teoh’s five A’s for inviting dissent to Rao’s warning against “jargon monoxide,” from VanDerveer’s relationship-first approach to Dodson’s case for leading like a teacher, this conversation explores…

The hidden habits behind calm, confident communicators. What does it really take to become a more confident communicator? In this special collaboration between Think Fast, Talk Smart and Headspace, host Matt Abrahams shares practical, mindful strategies for speaking with clarity, managing anxiety, listening more deeply, and connecting more authentically with others. Across five short lessons, Matt outlines how to calm speaking nerves, become a better listener, structure your ideas clearly, engage any audience, and strengthen your presence — whether you’re leading a meeting, giving a presentation, or navigating everyday conversations. Whether you’re speaking to a crowd or having a one-on-one conversation, these tools can help you communicate with more confidence, calm, and connection. Episode Reference Links: Headspace Connect: Premium Signup >>>> Think Fast Talk Smart Premium Email Questions & Feedback >>> hello@fastersmarter.io Episode Transcripts >>> Think Fast Talk Smart Website Newsletter Signup +…

What keeps us from being more social? Nick Epley calls it a “mind-reading mistake.” We all think about what others think, particularly what they think about us. The problem, says Nick Epley, is that we’re almost always wrong. Epley is a professor of behavioral science at the University of Chicago Booth School of Business and author of A Little More Social: How Small Choices Create Unexpected Happiness, Health, and Connection. What keeps people from engaging authentically, connecting deeply, and enjoying a meaningful social life? It comes down to an error of social cognition, “A mind-reading mistake,” Epley says. “If I don't think you want to talk to me, I won't try. And I'll never find out that I'm wrong about that.” In this episode of Think Fast, Talk Smart, Epley and host Matt Abrahams explore why we hold ourselves back from meaningful conversation, and what happens when we don’t. From taking an interest in others to sharing more freely about ourselves, Epley shares strategies for being a little more…

How can we approach aging with more joy, empathy, and meaningful connection? We often talk about lifespan, or how long we live, but Kerry Burnight believes the more important question is how fully we live along the way. Burnight is a gerontologist, former professor of geriatric medicine, and author of Joyspan: The Art and Science of Thriving in Life's Second Half. Drawing from decades of experience working with older adults, she discusses why adopting a “growth aging mindset” can change the way we think about getting older, and why autonomy matters just as much as safety in conversations with aging loved ones. As she puts it, “it’s not just the big moments, it’s the little moments, too.” In this Quick Thinks episode of Think Fast Talk Smart, Burnight and host Matt Abrahams explore the role of listening, storytelling, and empathy in effective communication across generations. Through memorable examples and actionable advice, Burnight offers a compassionate framework for talking about — and thinking about —…

A full life isn’t about the quantity of time, but the quality. Our lifespan might describe how long we live, but it doesn’t say anything about how well we live. For that, Kerry Burnight says, we need a different measure: joyspan. Burnight is a gerontologist, former professor of geriatric medicine, and author of Joyspan: The Art and Science of Thriving in Life's Second Half. In her decades working with older adults, she noticed a gap: “I would have a lot of people who lived long lives and were in pretty darn good physical health. They were miserable.” That observation led her to dig into the research on well-being — and to find what it takes to enjoy a long life, not just endure one. In this episode of Think Fast, Talk Smart, Burnight joins host Matt Abrahams to explore her joyspan framework, explaining how growth, connection, adapting, and giving contribute to a full life. From changing the conversation around aging to communicating more effectively across generations, Burnight offers practical wisdom for…

The Tiger Sisters share the keys to collaborative communication. Good marketing communication doesn’t just go one way. As the Tiger Sisters know, building a brand is about bringing your audience into the conversation. Cherie and Jean Luo are sisters, tech and finance experts, and co-hosts of the Tiger Sisters Podcast, a show about money, power, and love. Their approach to content creation mirrors how they think about communication: know your audience, stay curious, and embrace feedback. “We often think about our community as the co-producers of our episodes,” Cherie says. “Each episode we put out is like a mini product. Once we put it out, we can get feedback on whether or not people are resonating.” In this episode of Think Fast, Talk Smart, the Tiger Sisters join host Matt Abrahams, sharing how they’ve built a thriving brand through collaboration — with each other and with their audience. From simplifying complex topics to crafting messages that resonate, the Luo’s insights show why the best communication…

If you want to do your best, you’d better get your rest. The quality of your sleep fundamentally affects the quality of your communication. Communicating well, Dr. Cheri Mah says, starts with being well-rested. “Sleep impacts nearly every aspect of how you function,” says Mah, a sleep physician, adjunct lecturer at Stanford Sleep Medicine Center, and internationally recognized expert on sleep and human performance. In her research and work, particularly with elite athletes and professional sports teams, she explores the link between getting rest and doing our best. “If you are getting quality sleep, you can think more clearly, react under pressure, make good judgment calls, have more patience, be more empathetic,” she says. In this episode of Think Fast, Talk Smart, Mah and host Matt Abrahams explore strategies for better sleep, from bedtime routines to paying off “sleep debt” to the “nappuccino” — a caffeine-fueled power nap. Whether you struggle to sleep or can nod off at any time or place, Mah’s insights…